Have a question?

Transport

 

For all transport information - Please Click here

Q. Can you arrange our transfer to and from the lodge?

A. We can pick you up from anywhere in Bali including the airport, please give us 24 hours notice to arrange your transfer. Email is the best way to let us know your details.

Q. Does our room price include transfers?

A. Im sorry but as the trip to the lodge is approx 2 hours from most destinations we are unable to offer your transfer without charge.

We support our local community drivers to earn a regular income, driving freelance for our lodge.

Q. We arrive after 9pm to the airport – is this too late to arrive at the lodge?

A. The lodge is 2.5 - 3 hours driving from the airport depending on traffic, we accept guests at any time who are arriving with our lodge drivers. 

Q. Whats the latest time I can arrive at the lodge taking my own transport?

A. Room Check in closes at 7pm if you are arriving in your own car or with an outside driver.

Q. We are driving with our own driver or rental car to the lodge, can you provide a map?

A. Please download the street map from the Transfer info page Click here

Q. Do you have a car seat for a Baby?

A. No sorry we don't have a baby car seat, we suggest you bring your own seat.

Bungalows

Q. How many people can fit in our room?

A. Please have a look at the floor plans for each bungalow on our website.

Q. Do you have air conditioning?

A. Due to our lovely mild mountain temperatures we do not need air conditioning at any time of yea

Health

Q. What vaccinations do I need for traveling to Bali?

A. Please consult with your local doctor, if possible we recommend Homeopathic immunisations especially for children.

Q. Is there Malaria in Bali?

A. Officially there is no malaria in Bali, we have never had a case of Malaria here in our village.

Q. Do you have mosquito nets?

A. All bungalows have mosquito nets although mosquitoes are rare here and usually only at dawn and dusk. In the tropics sensible light clothing at these times is the best solution for not being bitten.

Q. Do you have mosquitoes?

A. Mosquitoes have adapted to climate change and are now found in Holland, central Europe & USA, they are no longer a tropical insect. Our family has lived here for 20 years without mosquito nets – there are no reported cases of Malaria in our area.

We have the occasional mosquito at dawn & dusk.

 

Insects

Q. I’ve read some reviews that make me worry about insects in the room, please could you let me know how true these reviews are.

A. Please remember that the appearance of moths, ants, geckos and frogs is normal in a living diverse ecosystem.

As an Eco lodge we aim to educate... so that irrational fears of creatures may turn to a love and respect for those sharing the planet with us. Insects indicate a living & diverse ecosystem.

Q. What creatures might I encounter @ the lodge

A. Butterflies, Moths, Geckos, Skinks, Bee's, native frogs & toads, ants & harmless spiders 

 

Food

Q. Do you cater for special dietary needs?

A. Yes we can cater for: Food allergies, Gluten free, vegan & vegetarian diets – please advise us of your requirements.

Q. How much are your meals?

A. Our meals range from Rp 70.000 to Rp 150.000 (for special dinners).

The average price for dinner is Rp 90.000.

Q. We arrive late what time does your restaurant close?

A. The restaurant closes at 9pm - Last dinner orders are at 7.30pm

Q. Do you have vegan, vegetarian and Raw food as options on your menu

A. yes we have all the above available for you.

Q. Do you have western meals?

A. Yes, we have western meals available.

Q. Is there tax on meals

A. All meals & drinks are subject to 16% Gov tax & service charge

Q. Is there anywhere else to eat close to the lodge?

A. There is a hotel next door offering standard Indonesian (non organic) meals, and also a meat loving hotel 10 minutes up the road.

Q. Do you serve meat?

A. Yes we offer: Chicken, Fish & Prawn dishes

 

Activities

Q. What kind of footwear do we need on the day trek to the top of Batukaru?

A. Hiking boots or Trainers are the preferred footwear.

Q. What kind of footwear do we need for the 3 hour treks ?

A. Open walking sandals or trainers, whichever you prefer.

Q. Do I need to book my activities before I arrive?

A. You can book all your activities once you get here, the Batukaru Day Trek to the summit is weather

permitting & booked the day before your climb.

Q. Do you have a swimming pool?

A. We have 3 fresh water mountain pools, but no swimming pool.

Q. How far is the nearest beach?

A. The nearest beach is 50 minutes away on the West coast - Balian beach, Medewi surfing beach is

90 minutes, 90 minutes to the north coast and 90 minutes to the south coast.

 

Weather

Q. Whats are the temperatures by night & day at the lodge?

A. Please follow this link to see the local weather in Bali: 

Q. Will it be raining at the lodge if we come in the wet season?

A. Officially the wet season is Dec – March in Bali, although it has rained on all months of the year.

Q. If I come in the wet season will it rain all day?

A. During the wet season the mornings are usually clear and sunny, with clouds forming around noon and possible rain around 2pm for a few hours (a good time to have a massage or read a book). This is the best time to get amazing views from the lodge.

 

Wi/fi

Q. Do you have Wi/Fi ?

A. Yes we have free WiFi in the restaurant only (max 2MB - limited connection)

Q. Can I skype or stream movies at the lodge?

A. Due to our limited internet access, you can only audio skype from the lodge, no video streaming

Q Can I have a private wi/fi connection while staying at the lodge?

A. Yes we can help you to set up a private 4G connection to your phone (small charges apply)

 

Payment

Q. Can I pay by Visa or Master card at the end of my stay with you?

A. Yes you can pay by Visa or Master card only. 

Q. Can I pay with foreign money?

A. Sorry due to our remote location and distance from money changers we don't accept foreign currencies

Q.Can I pay with Paypal?

A. Yes you can - all currencies will be converted to Australian currency

Cancelation Policy

Q. My flights have been canceled/ disrupted can I get a refund from my deposit payment?

A. Sorry we are not able to refund your 50% deposit, your deposit is *transferable within 1  year of the

booked date. * Subject to availability & any price changes

Q. We have to cancel due to illness can you refund my deposit?

A. Sorry we are not able to refund your deposit, your deposit is *transferable within 1 year of the

booked date. *Subject to availability & any price changes

Q. Force Majeure (an extraordinary event or circumstance beyond the control of the parties, such as earthquake, flood, or volcanic eruption)

A. Sorry we are not able to refund your 50% deposit, your deposit is *transferable within 1 year of the

booked date. * Subject to availability & any price changes